{"id":14,"date":"2026-02-09T15:45:49","date_gmt":"2026-02-09T15:45:49","guid":{"rendered":"https:\/\/k2net.artiweb.it\/supporto\/"},"modified":"2026-02-09T21:44:04","modified_gmt":"2026-02-09T21:44:04","slug":"supporto","status":"publish","type":"page","link":"https:\/\/k2net.artiweb.it\/en\/supporto\/","title":{"rendered":"Support"},"content":{"rendered":"<p><!-- Navigation --><\/p>\n<nav class=\"navbar\" id=\"navbar\">\n<div class=\"nav-container\">\n<div class=\"nav-logo\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/k2net-blank\/images\/logo-k2net.png\" alt=\"K2 net\" style=\"height: 40px; width: auto;\"><\/p>\n<\/div>\n<div class=\"nav-menu\" id=\"navMenu\">\n                <a href=\"\/en\/\" class=\"nav-link\">Home<\/a><br \/>\n                <a href=\"\/en\/azienda\/\" class=\"nav-link\">Company<\/a><br \/>\n                <a href=\"\/en\/prodotti\/\" class=\"nav-link\">Products<\/a><\/p>\n<div class=\"nav-dropdown\">\n                    <a href=\"\/en\/soluzioni\/\" class=\"nav-link\">Solutions <span class=\"dropdown-arrow\">\u25be<\/span><\/a><\/p>\n<div class=\"dropdown-content\">\n                        <a href=\"\/en\/servizi\/\">Services<\/a><br \/>\n                        <a href=\"\/en\/sicurezza\/\">Security<\/a><br \/>\n                        <a href=\"\/en\/web\/\">Web<\/a><br \/>\n                        <a href=\"\/en\/kuanto\/\">.kuanto<\/a>\n                    <\/div>\n<\/p>\n<\/div>\n<p>                <a href=\"\/en\/sviluppo\/\" class=\"nav-link\">Development<\/a><\/p>\n<div class=\"nav-dropdown\">\n                    <a href=\"\/en\/supporto\/\" class=\"nav-link active\">Support <span class=\"dropdown-arrow\">\u25be<\/span><\/a><\/p>\n<div class=\"dropdown-content\">\n                        <a href=\"\/en\/supporto\/#tecnico\">Technical<\/a><br \/>\n                        <a href=\"\/en\/supporto\/#speedtest\">Speed test<\/a><br \/>\n                        <a href=\"\/en\/supporto\/#teleassistenza\">Remote support<\/a>\n                    <\/div>\n<\/p>\n<\/div>\n<p>                <a href=\"\/en\/contatti\/\" class=\"nav-link nav-cta\">Contact<\/a>\n            <\/div>\n<p>            <button class=\"mobile-toggle\" id=\"mobileToggle\"><br \/>\n                <span><\/span><br \/>\n                <span><\/span><br \/>\n                <span><\/span><br \/>\n            <\/button>\n        <\/div>\n<\/nav>\n<p>    <!-- Page Header --><\/p>\n<section class=\"page-header\">\n<div class=\"page-header-bg\">\n            <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1556741533-6e6a62bd8b49?w=1920&#038;q=80\" alt=\"Supporto Tecnico\"><\/p>\n<div class=\"page-header-overlay\"><\/div>\n<\/p>\n<\/div>\n<div class=\"container\">\n<div class=\"page-header-content\">\n                <span class=\"page-eyebrow\">IT Support<\/span><\/p>\n<h1 class=\"page-title\">Technical Support<br \/>Always by Your Side<\/h1>\n<p class=\"page-subtitle\">Technical support, maintenance and remote support<br \/>to ensure continuity for your business<\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p>    <!-- Supporto Section --><\/p>\n<section class=\"content-section\" id=\"tecnico\">\n<div class=\"container\">\n<div class=\"content-grid\">\n<div class=\"content-main\">\n<h2 class=\"content-title\">Professional Technical Support<\/h2>\n<p class=\"lead-text\">K2 net offers <strong>comprehensive technical support<\/strong> for all your IT needs. Our team of experts is always available to solve problems, guarantee preventive maintenance and ensure that your IT infrastructure works at its best.<\/p>\n<p>We are always by your side: from remote assistance to on-site intervention, from ticket-based support to proactive monitoring, we are the reliable partner that guarantees you business continuity.<\/p>\n<p>                    <!-- Assistenza Tecnica --><\/p>\n<h3>Technical Support Services<\/h3>\n<div class=\"highlight-box\">\n<h4>Multi-channel Support<\/h4>\n<p>Contact us through your preferred channel to receive fast and effective support from our specialised technicians.<\/p>\n<ul class=\"check-list\">\n<li>Telephone support during business hours<\/li>\n<li>Ticketing system via email<\/li>\n<li>Online chat for immediate assistance<\/li>\n<li>Remote assistance with desktop control<\/li>\n<li>On-site intervention at your premises<\/li>\n<li>Customer portal for request management<\/li>\n<\/ul>\n<\/div>\n<div class=\"highlight-box\">\n<h4>Customised Maintenance Contracts<\/h4>\n<p>We offer customised maintenance contracts that include scheduled interventions, priority support and extended coverage.<\/p>\n<ul class=\"check-list\">\n<li>Scheduled preventive maintenance<\/li>\n<li>Guaranteed SLAs with defined response times<\/li>\n<li>24\/7 priority support available<\/li>\n<li>Monthly activity and intervention reports<\/li>\n<li>Software updates and patch management<\/li>\n<li>Backup verification and disaster recovery test<\/li>\n<\/ul>\n<\/div>\n<p>                    <!-- Tipologie di Supporto --><\/p>\n<h3>Areas of Intervention<\/h3>\n<div class=\"services-list-grid\">\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/>\n                                <line x1=\"8\" y1=\"21\" x2=\"16\" y2=\"21\"\/>\n                                <line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"21\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Servers and Storage<\/strong> \u2013 Support for physical and virtual servers, storage, SAN, NAS and backup<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                <line x1=\"2\" y1=\"12\" x2=\"22\" y2=\"12\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Networking<\/strong> \u2013 Support for firewalls, routers, switches, access points and VPNs<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <rect x=\"4\" y=\"2\" width=\"16\" height=\"20\" rx=\"2\"\/>\n                                <line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"18\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Clients and Workstations<\/strong> \u2013 Support for PCs, notebooks, peripherals, printers and mobile devices<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <rect x=\"3\" y=\"5\" width=\"14\" height=\"11\" rx=\"1\"\/>\n                                <path d=\"M3 6l7 5 7-5\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Email and Collaboration<\/strong> \u2013 Support for Exchange, Microsoft 365, Kerio, webmail<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Security<\/strong> \u2013 Management of firewalls, antivirus, antispam, VPN and security policies<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                <path d=\"M12 6v6l4 2\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Backup and DR<\/strong> \u2013 Backup, restore, replication and disaster recovery management<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Virtualisation<\/strong> \u2013 VMware vSphere, Hyper-V support, VM management<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                <line x1=\"2\" y1=\"12\" x2=\"22\" y2=\"12\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Cloud Services<\/strong> \u2013 Azure, Microsoft 365 and cloud backup support<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z\"\/>\n                            <\/svg><br \/>\n                            <span><strong>Applications<\/strong> \u2013 Support for business software, management software and custom applications<\/span>\n                        <\/div>\n<\/p>\n<\/div>\n<p>                    <!-- Teleassistenza --><\/p>\n<h3 id=\"teleassistenza\">Remote Assistance<\/h3>\n<div class=\"highlight-box\">\n<h4>Rapid Remote Intervention<\/h4>\n<p>Remote assistance allows us to act quickly on your systems without the need to travel, reducing resolution times and intervention costs.<\/p>\n<ul class=\"check-list\">\n<li>Secure encrypted connection to your PC or server<\/li>\n<li>Real-time troubleshooting<\/li>\n<li>Software installation and configuration<\/li>\n<li>Updates and patch management<\/li>\n<li>Diagnostics and troubleshooting<\/li>\n<li>One-to-one user training<\/li>\n<\/ul>\n<p><strong>How it works:<\/strong> Simply download the remote support software from our portal and provide us with the connection code. In a few seconds, our technician will be able to see your screen and solve the problem.<\/p>\n<p>                        <a href=\"#\" class=\"btn btn-primary\" style=\"margin-top: 1rem;\">Start Remote Support<\/a>\n                    <\/div>\n<p>                    <!-- Monitoraggio --><\/p>\n<h3>Proactive Monitoring<\/h3>\n<div class=\"highlight-box\">\n<h4>Prevent Problems Before They Happen<\/h4>\n<p>With our proactive monitoring service, we keep a constant eye on your IT infrastructure to identify and resolve potential problems before they become critical.<\/p>\n<ul class=\"check-list\">\n<li>24\/7 server, storage and network monitoring<\/li>\n<li>Automatic alerts on anomalies and thresholds<\/li>\n<li>Performance monitoring and capacity planning<\/li>\n<li>Backup and disaster recovery verification<\/li>\n<li>Security monitoring and vulnerability scanning<\/li>\n<li>Real-time system status dashboard<\/li>\n<li>Monthly reports with statistics and advice<\/li>\n<\/ul>\n<\/div>\n<p>                    <!-- Speed Test --><\/p>\n<h3 id=\"speedtest\">Connection Speed Test<\/h3>\n<div class=\"highlight-box\">\n<h4>Check the Speed of Your Connection<\/h4>\n<p>Use our speed test to check the performance of your internet connection: download speed, upload speed, latency and stability.<\/p>\n<div class=\"services-list-grid\">\n<div class=\"service-list-item\">\n                                <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <path d=\"M12 2v20M17 12l-5 5-5-5\"\/>\n                                <\/svg><br \/>\n                                <span><strong>Download Speed<\/strong> \u2013 Data download speed<\/span>\n                            <\/div>\n<div class=\"service-list-item\">\n                                <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <path d=\"M12 22V2M7 12l5-5 5 5\"\/>\n                                <\/svg><br \/>\n                                <span><strong>Upload Speed<\/strong> \u2013 Data upload speed<\/span>\n                            <\/div>\n<div class=\"service-list-item\">\n                                <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                    <path d=\"M12 6v6l4 2\"\/>\n                                <\/svg><br \/>\n                                <span><strong>Ping\/Latency<\/strong> \u2013 Network response time<\/span>\n                            <\/div>\n<div class=\"service-list-item\">\n                                <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <path d=\"M3 3h18v18H3z\"\/>\n                                    <path d=\"M9 9h6v6H9z\"\/>\n                                <\/svg><br \/>\n                                <span><strong>Jitter<\/strong> \u2013 Connection stability<\/span>\n                            <\/div>\n<\/p>\n<\/div>\n<p>                        <a href=\"#\" class=\"btn btn-primary\" style=\"margin-top: 1rem;\">Start Speed Test<\/a>\n                    <\/div>\n<p>                    <!-- Formazione --><\/p>\n<h3>Education and Training<\/h3>\n<p>We offer customised training sessions for your employees on software, cybersecurity, new technologies and IT best practices.<\/p>\n<div class=\"services-list-grid\">\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n                                <path d=\"M16 12l-4-4-4 4M12 16V8\"\/>\n                            <\/svg><br \/>\n                            <span>Training on business software (Microsoft 365, management software)<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/>\n                            <\/svg><br \/>\n                            <span>Security awareness training for employees<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <rect x=\"2\" y=\"3\" width=\"20\" height=\"14\" rx=\"2\"\/>\n                                <line x1=\"8\" y1=\"21\" x2=\"16\" y2=\"21\"\/>\n                            <\/svg><br \/>\n                            <span>Customised training on-site or remotely<\/span>\n                        <\/div>\n<div class=\"service-list-item\">\n                            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <path d=\"M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z\"\/>\n                            <\/svg><br \/>\n                            <span>Customised documentation and guides<\/span>\n                        <\/div>\n<\/p>\n<\/div>\n<\/div>\n<aside class=\"content-sidebar\">\n<div class=\"sidebar-card\">\n<h4>Support Channels<\/h4>\n<ul class=\"check-list\">\n<li>Telephone<\/li>\n<li>Email \/ Ticket<\/li>\n<li>Online chat<\/li>\n<li>Remote support<\/li>\n<li>On-site intervention<\/li>\n<li>Customer portal<\/li>\n<\/ul>\n<\/div>\n<div class=\"sidebar-card\">\n<h4>Support Hours<\/h4>\n<p><strong>Monday \u2013 Friday<\/strong><br \/>9:00 am \u2013 1:00 pm<br \/>2:00 pm \u2013 6:00 pm<\/p>\n<p style=\"margin-top: 1rem;\"><strong>24\/7 support<\/strong><br \/>Available with a dedicated contract<\/p>\n<\/p>\n<\/div>\n<div class=\"sidebar-card\">\n<h4>SLA Response Times<\/h4>\n<ul class=\"check-list\">\n<li>Critical Priority: 2h<\/li>\n<li>High Priority: 4h<\/li>\n<li>Medium Priority: 8h<\/li>\n<li>Low priority: 24h<\/li>\n<\/ul>\n<p style=\"font-size: 0.875rem; margin-top: 1rem; opacity: 0.8;\">*With an active maintenance contract<\/p>\n<\/p>\n<\/div>\n<div class=\"sidebar-card cta-card\">\n<h4>Need help?<\/h4>\n<p>Contact us now for support<\/p>\n<p>                        <a href=\"\/en\/contatti\/\" class=\"btn btn-primary\">Contact Support<\/a>\n                    <\/div>\n<\/aside>\n<\/div>\n<\/div>\n<\/section>\n<p>    <!-- Features Section --><\/p>\n<section class=\"features-section\">\n<div class=\"container\">\n<div class=\"section-header centered\">\n                <span class=\"section-eyebrow\">Why Choose Our Support<\/span><\/p>\n<h2 class=\"section-title\">Support that Makes a Difference<\/h2>\n<\/p>\n<\/div>\n<div class=\"features-grid-three\">\n<div class=\"feature-card-large\">\n<div class=\"feature-icon-large\">\n                        <svg width=\"48\" height=\"48\" viewbox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <circle cx=\"24\" cy=\"24\" r=\"20\"\/>\n                            <path d=\"M24 14v10l6 6\"\/>\n                        <\/svg>\n                    <\/div>\n<h3>Rapid Response<\/h3>\n<p>We respond quickly to your requests with response times guaranteed by certified SLAs. Your productivity is our priority.<\/p>\n<\/p>\n<\/div>\n<div class=\"feature-card-large\">\n<div class=\"feature-icon-large\">\n                        <svg width=\"48\" height=\"48\" viewbox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <circle cx=\"24\" cy=\"16\" r=\"8\"\/>\n                            <path d=\"M4 44c0-11 9-20 20-20s20 9 20 20\"\/>\n                        <\/svg>\n                    <\/div>\n<h3>Expert Team<\/h3>\n<p>Certified technicians with over 30 years of combined experience in all major enterprise and SME IT technologies.<\/p>\n<\/p>\n<\/div>\n<div class=\"feature-card-large\">\n<div class=\"feature-icon-large\">\n                        <svg width=\"48\" height=\"48\" viewbox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <path d=\"M24 4L4 14v14c0 11 8 21 20 26 12-5 20-15 20-26V14L24 4z\"\/>\n                            <path d=\"M18 24l4 4 8-8\"\/>\n                        <\/svg>\n                    <\/div>\n<h3>Proactive Support<\/h3>\n<p>We don't wait for problems to occur: we constantly monitor systems to prevent failures and optimise performance.<\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>    <!-- CTA Section --><\/p>\n<section class=\"cta\">\n<div class=\"cta-bg\">\n            <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1486312338219-ce68d2c6f44d?w=1920&#038;q=80\" alt=\"Support\"><\/p>\n<div class=\"cta-overlay\"><\/div>\n<\/p>\n<\/div>\n<div class=\"container\">\n<div class=\"cta-content\">\n<h2 class=\"cta-title\">Do you need assistance?<\/h2>\n<p class=\"cta-subtitle\">Our team is ready to help you solve any problem<\/p>\n<p>                <a href=\"\/en\/contatti\/\" class=\"btn btn-cta\">Contact Support<\/a>\n            <\/div>\n<\/p>\n<\/div>\n<\/section>\n<p>    <!-- Footer --><\/p>\n<footer class=\"footer\">\n<div class=\"footer-main\">\n<div class=\"container\">\n<div class=\"footer-grid\">\n<div class=\"footer-col\">\n<div class=\"footer-logo\">\n                <img decoding=\"async\" src=\"\/wp-content\/themes\/k2net-blank\/images\/logo-k2net.png\" alt=\"K2 net\" style=\"height: 40px; width: auto;\"><\/p>\n<\/div>\n<p class=\"footer-description\">Complete IT solutions for companies looking to the future. 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