Professional Technical Support
K2 net offers comprehensive technical support for all your IT needs. Our team of experts is always available to solve problems, guarantee preventive maintenance and ensure that your IT infrastructure works at its best.
We are always by your side: from remote assistance to on-site intervention, from ticket-based support to proactive monitoring, we are the reliable partner that guarantees you business continuity.
Technical Support Services
Multi-channel Support
Contact us through your preferred channel to receive fast and effective support from our specialised technicians.
- Telephone support during business hours
- Ticketing system via email
- Online chat for immediate assistance
- Remote assistance with desktop control
- On-site intervention at your premises
- Customer portal for request management
Customised Maintenance Contracts
We offer customised maintenance contracts that include scheduled interventions, priority support and extended coverage.
- Scheduled preventive maintenance
- Guaranteed SLAs with defined response times
- 24/7 priority support available
- Monthly activity and intervention reports
- Software updates and patch management
- Backup verification and disaster recovery test
Areas of Intervention
Servers and Storage – Support for physical and virtual servers, storage, SAN, NAS and backup
Networking – Support for firewalls, routers, switches, access points and VPNs
Clients and Workstations – Support for PCs, notebooks, peripherals, printers and mobile devices
Email and Collaboration – Support for Exchange, Microsoft 365, Kerio, webmail
Security – Management of firewalls, antivirus, antispam, VPN and security policies
Backup and DR – Backup, restore, replication and disaster recovery management
Virtualisation – VMware vSphere, Hyper-V support, VM management
Cloud Services – Azure, Microsoft 365 and cloud backup support
Applications – Support for business software, management software and custom applications
Remote Assistance
Rapid Remote Intervention
Remote assistance allows us to act quickly on your systems without the need to travel, reducing resolution times and intervention costs.
- Secure encrypted connection to your PC or server
- Real-time troubleshooting
- Software installation and configuration
- Updates and patch management
- Diagnostics and troubleshooting
- One-to-one user training
How it works: Simply download the remote support software from our portal and provide us with the connection code. In a few seconds, our technician will be able to see your screen and solve the problem.
Proactive Monitoring
Prevent Problems Before They Happen
With our proactive monitoring service, we keep a constant eye on your IT infrastructure to identify and resolve potential problems before they become critical.
- 24/7 server, storage and network monitoring
- Automatic alerts on anomalies and thresholds
- Performance monitoring and capacity planning
- Backup and disaster recovery verification
- Security monitoring and vulnerability scanning
- Real-time system status dashboard
- Monthly reports with statistics and advice
Connection Speed Test
Check the Speed of Your Connection
Use our speed test to check the performance of your internet connection: download speed, upload speed, latency and stability.
Download Speed – Data download speed
Upload Speed – Data upload speed
Ping/Latency – Network response time
Jitter – Connection stability
Education and Training
We offer customised training sessions for your employees on software, cybersecurity, new technologies and IT best practices.
Training on business software (Microsoft 365, management software)
Security awareness training for employees
Customised training on-site or remotely
Customised documentation and guides
